Analysis of the Problem
Solving which problem provides maximum value with minimum effort?
The design team couldn't agree on a direction, so we chose to send out a survey via social media to parents who have been in this situation. We included a section to rate each of the pain points we identified by importance on a scale of 1–10.
The way our users felt about communication with hospital staff was clearly the most distressing factor besides the state of their child.
When parents have children in extended hospital stays the hospital staff often communicated conflicting, incorrect, or confusing information, and often did so in a way that was infrequent and lacking compassion.
Addressing this problem would also help alleviate some tertiary problems as well. Our users would repeatedly forgo access to basic amenities (food, shower, sleep, etc.) because they were afraid if they left they might miss an important update.
With a mobile-friendly place to have access to the most up to date information, we would give a little more freedom to these families to take care of not just their child, but themselves as well.